Delivery & Returns Information

Shipping, Delivery & Returns

Shipping & Handling

If your order is accepted by JP Custom Carp Rigs, we aim to dispatch your order within 2 working days. Orders are normally dispatched sooner, where possible.

During particularly busy periods, dispatch times may be extended. If there is likely to be a significant delay, we will contact you with an approximate timescale.

  • Custom rig orders may require specific components to be ordered or prepared before your rigs can be tied. We stock most of the components used on our website, but occasionally additional items may need to be ordered. This may increase the time required to complete your order.
  • If your order is affected by the availability of components, we will contact you and provide an approximate timescale.
  • Please check your email after placing your order for your Order Confirmation. If you do not receive it, please check your spam or junk folder.
  • Once your order has been dispatched, you will receive an Order Shipped email.

Delivery

Orders are posted Monday to Friday using Royal Mail.

  • We aim to dispatch orders within 48 hours of receiving your order.
  • Delivery times can vary, particularly during busy periods, and are subject to Royal Mail’s delivery timescales.
  • Once your order has been dispatched, please allow the appropriate Royal Mail delivery time before contacting us regarding a delayed order.
  • If you believe your order has been lost or damaged in transit, please contact us within 7 working days of receiving your shipping confirmation, quoting your name and order details where possible.
  • We will investigate the issue and, where appropriate, arrange a replacement or refund.

Returns

If you experience any problems with a product purchased from JP Custom Carp Rigs, please contact us as soon as possible.

We will always do our best to resolve any issues and, where appropriate, arrange a return, replacement or refund.

Please contact us before sending any items back so that we can provide any necessary instructions.

Returns Address

JP CUSTOM CARP RIGS
PO BOX 10045
HINCKLEY
LE10 9HR